Essential for secure facilities is constant, live communication and surveillance. The Jacques integrated IP communication system, tailored for correctional facilities, offers facilities management a dependable, comprehensive communication and monitoring solution, ensuring security for staff, inmates, and visitors through effective communication. This flexible and customizable communication solution is seamlessly integrated with leading security, building management, and CCTV systems, fostering a safe, secure, and cooperative prison environment.
The Jacques prison communication system facilitates inmate management, central control and monitoring, and visitor communication. In-cell intercom terminals deliver top-notch audio communication, enabling calls to and from central control rooms. With features like audio covert monitoring, public address, tamper detection, audio self-testing, and reporting functions, the system ensures comprehensive functionality. Additionally, redundancy measures guarantee uninterrupted, reliable communication around the clock.
System Features
True IP Communication
Complete IP communication spans from server to endpoint devices. Operating on an IEEE 802 TCP/IP network, the system utilizes IEEE PoE across all devices, enabling transmission of power, data, and voice communications through a single CAT5/6 cable.
Supported Integration
Integration through a High Level Interface with numerous top-tier CCTV, access control, security, and building management systems guarantees a comprehensive security solution.
Unparalleled Reliability
Redundant and distributed server frameworks minimize single points of failure, enhancing system robustness and ensuring reliability across the entire site.
Investment Longevity
Continuous expandability guarantees long-term viability. Digital communication operates seamlessly over both new and existing Ethernet networks, facilitating effortless addition of additional intercom or public address endpoints. The system offers virtually limitless configuration options to meet specific functionality needs.
Flexible Architecture
From modest to expansive systems, there’s flexibility. An unlimited number of intercoms, help points, or public address endpoints can be seamlessly connected, integrated, and managed. Call hierarchy and system topology provide comprehensive control over system design.
Simple Installation
Our IP intercom and public address devices seamlessly link to any port on a standard Ethernet network. Supporting Power over Ethernet (PoE), our IP devices ensure power delivery via the network, facilitating a straightforward plug-and-play installation process.
Environmental Specific Features
Intercom terminals are sturdy, waterproof, and designed to withstand vandalism. Constructed to endure harsh prison conditions and frequent, heavy usage, they undergo continuous tamper detection, integrity checks, and diagnostic testing. To bolster the reliability of the call button, prison intercom terminals can feature self-testing buttons that automatically ensure the reliability of terminal buttons.
Core System Features
Central & Control Monitoring
Specialized call handling to and from multiple control rooms via hierarchical and/or peer to peer predefined call routing
structures.
Diagnostics & Reporting
Systemwide, continuous device diagnostics and reporting including call button testing, acoustic performance, tamper
detection, and data communication reliability.
Audio Recording
Redundant integrated call audio recording at a central location. Unlimited number of channels available for audio recording.
Full Duplex
Full duplex audio communication with advanced audio capabilities ensuring a clear, two-way communication.
Advanced System Features
Covert Monitoring
The system incorporates sophisticated covert monitoring functionalities, enabling a master station with the requisite permissions to discreetly listen to audio from any intercom terminal. During covert operation, the system disables any call-connected notifications, such as the Call LED, on the intercom terminal, while also preventing any audio from being transmitted through the intercom terminal itself, ensuring effective audio monitoring.
Acoustic Echo Cancellation (AEC)
When employed in full duplex mode, the acoustic echo cancellation (AEC) engine substantially diminishes disruptive interference stemming from acoustic reflections and feedback, thereby guaranteeing clear audio quality.
Enhanced Covert Monitoring
Jacques acoustic echo cancellation, (AEC) software, significantly enhances the clarity and intelligibility of covertly monitored
prison cell conversations. This software acts upon the streamed audio available at the intercom device.
Background music (BGM) is streamed from the IP Communication System into the prison cell. The AEC software samples the audio as it is streamed. When the covert monitor is activated, the sampled audio is significantly reduced, leaving mainly the cell voice conversation for easy operator monitoring
Intelligence-Hub Covert Monitoring
Choose any intercom terminal for intelligent surveillance, monitoring, and recording purposes. The audio stream from selected intercom terminals can be utilized by law enforcement or surveillance teams for ongoing monitoring and can be accessible around the clock if necessary.
Threshold Monitoring
The system incorporates threshold monitoring, automatically connecting a call or activating an alarm notification if ambient noise surpasses a predetermined level at any configured intercom endpoint.
Isolate Nuisance Callers
The system offers the capability to isolate calls originating from nuisance callers who repeatedly press the intercom call button. These isolated calls can be manually restored, or a global time-out setting can be configured.
Call Prioritization
The system utilizes priority queuing for calls, enabling it to recognize and prioritize calls from predefined important, high-risk, or critical areas. This ensures that communication lines from the caller to central control are given priority treatment. There are 256 available call priority levels to choose from.
Automate Intercom Button Test
The Jacques Self-Test Button (STB) – a call button that allows for remote testing of the push button mechanism, acoustics and
data communications whereby diagnostic tests are logged and recorded on the system controller. Any tests reporting a test fail
triggers an alarm within the system.
Report & Logging
Jacques systems comprehensively log all call activity and fault conditions for incident reporting and maintenance purposes. Additionally, results from self-acoustic testing of intercom speakers and microphones are recorded. Tamper alarms are also reported, activating if an intercom device is damaged, pulled from the wall, or impacted, enabling a prompt response from the maintenance team.
Configurable Event Triggers
The system’s configuration options enable the triggering of events based on actions performed within the intercom system. These events encompass a range of actions, such as CCTV switching, light control, door/gate release, pre-recorded message announcements, night switching (call diversion based on time of day), and scheduling of bell or warning alarms.
High Level Interface (HLI)
Jacques proudly offers a variety of High-Level Interfaces (HLI) compatible with top-tier third-party systems. This facilitates seamless integration with a wide range of access control, CCTV, security, and building management systems. Through integration, our systems provide comprehensive intercom master functionality to client applications, including the reception of endpoint status changes.
Features
Intercom Functions: Make/receive calls, terminate, forward, call hold, music streaming control
PA Functions: Select PA zones for broadcast, group calling, push-to-talk for intercom and PA system
Relays & Events: Trigger alarms, events, activate CCTV, door/gate relay
Diagnostics & Reporting: Event logging, monitor endpoint status (online/offline/alarm)
Graphical Maps: Display Jacques intercoms on maps, display of intercom based on status, control of intercoms
Alarm Management: Automatic intercom control
Recording: Records third party CCTV in conjunction with intercom audio
SIP Interface
The Jacques SIP software module enables seamless integration of the Jacques communication system with various digital telephony systems like Avaya IP Office 500, Cisco Call Manager, Asterisk, and more. Utilizing the SIP trunk, an unlimited number of concurrent calls can be established between the phone system and the Jacques system.
Logging & Reporting
The Intercom Report Server (IRS) software module plays a crucial role in meticulously recording and reporting live system activities, encompassing system operation, network management via traffic monitoring, alarms, and device state. Accessed through a web interface, the IRS offers a real-time dynamic view of events for system monitoring, while also facilitating automatic or scheduled report generation and document creation for streamlined information sharing.
Report detail can be configured by four defined filters depending on reporting requirements:
Default: Creates reports containing tag, status (online or offline), resets, number of answered/held/connected calls, failed calls, total ringing/calling/connected time and elapsed triggered alarm duration
Call Activity: Creates reports containing tag, call timestamp, intercom descriptors, and call handling information
Faults Creates: reports containing tag, fault timestamp, and fault description
System Diagnostic: Functionality (SDF) Creates reports containing tag, acoustic test, status test, and button test information
Prisoner Welfare Systems
At Jacques Technologies, we prioritize the safety and security of everyone within correctional facilities, including prison administrators, visitors, and inmates. Our prisoner welfare communication systems foster secure communication among inmates and visitors, as well as among inmates themselves, while upholding respect for human rights.
Contact Visits System
The Jacques Contact Visit Systems enable discreet monitoring of prisoner communication within shared environments. In communal areas like mess halls or meeting rooms where contact is permitted, there may be a need to monitor, record, or listen in on conversations between individuals. Covert monitoring devices, typically concealed within tables, facilitate this function. Management of the Contact Visit system is conducted through a dedicated Contact Visits system Graphical User Interface (Contact Visits GUI), allowing supervising authorities to perform various covert monitoring tasks, including listening in on conversations.
Non Contact Visits System
The Jacques Non-Contact Visits System (NCV) enables clear communication between visitors and individual inmates while maintaining physical separation. Utilizing intercom terminals on either side of a glass or Perspex barrier, visitors and inmates can communicate hands-free or with handsets, preventing physical contact. The system records all conversations between visitors, inmates, and operators simultaneously. Supervision of communication via intercom booth pairs is managed through the Non-Contact Visits System graphical user interface (NCV GUI), ensuring comprehensive call control. Additionally, the NCV GUI facilitates group or single endpoint Public Address (PA) announcements, intrusion detection, instant playback of recorded audio files, and call monitoring from any master station within the network, fostering a cooperative environment for prisoner visits.
Redundant Controllers
Redundancy within the system can be established through various methods, including the operation of virtual and hardware-based system controllers either in pairs or clusters. This configuration ensures high availability, eliminating potential single points of failure. Thus, even during failover, no ongoing or queued calls are lost, ensuring the robustness and reliability required in environments such as corrective facilities.
Cell to Cell Communication
The Jacques Cell to Cell communication system facilitates communication between prisoners in solitary confinement through intercom terminals installed in their cells. This system is specifically designed to uphold the personal welfare of maximum-security inmates who are primarily confined to their cells. Ensuring a safe, controlled, and monitored environment for prisoner interaction is a top priority for secure facilities and governments committed to upholding the human rights of prisoners.
The PC Master Graphical User Interface (GUI) serves as the central management tool for the Cell to Cell communication system, enabling prison administrators to dynamically select pairs of inmates for communication. Calls can be manually initiated or scheduled for future connections, allowing any two prisoners to be connected in a call. Scheduled calls are configured using the Jacques Announcement Scheduling (JAS) interface.
Prisoners are notified of impending calls with a Start Announcement, after which the call duration specified by the administrator begins counting down. Either prisoner can terminate the call at any time using the Cancel Call button on their intercom. Upon conclusion of the call, an End Announcement is played to inform the inmates that the call has ended.
As with all Jacques systems, administrators have the capability to monitor, intrude, and record calls, as well as make announcements as needed.
Cell to cell calls may be scheduled via Jacques Announcement
Scheduler (JAS) on the graphical user interface (GUI).